Terms & conditions
1.1. These Conditions apply to all product orders and sales on this website (‘Site’) and are entered into between: (A) us, the seller, KORA Limited, a Hong Kong registered company (company number 1769848) with its registered office at Unit 1904, 19/F., Podium Plaza, 5 Hanoi Road, Tsim Sha Tsui, Kowloon (references to ‘us’, ‘we’ or ‘our’ being construed accordingly) and (B) you, the purchaser (references to ‘you’ or ’your’ being construed accordingly).
1.2. Nothing in these Conditions, our Return, Refunds and Exchanges Policy or any other statement appearing on this Site affects your statutory legal rights under applicable law in so far as such rights cannot be lawfully limited or excluded.
2. Right to cancel (UK & European Union consumers)
2.1. If you are a consumer based in the United Kingdom or another European Union (EU) country, you have a mandatory legal right to cancel your order and return the products to us for any reason without penalty, up to seven working days following the date of delivery.
2.2. Any right you have to cancel your order is subject to certain conditions as set out below:
2.2.1. Such right to cancel does not apply to bespoke or personalised products made to your specifications.
2.2.2. Cancellation notices must be in writing and addressed: for the attention of Customer services, at Unit 1904, 19/F., Podium Plaza, 5 Hanoi Road, Tsim Sha Tsui, Kowloon; or email to email@example.com. The notice will be treated as given on the day it was delivered to the above address (by hand); date of posting (if sent by post); date of email to the above address.
2.2.3. If you exercise the right to cancel, you must take reasonable care of the products you wish to return and either:
220.127.116.11. Return them to us (or our nominated representative) at your cost as soon as possible; or
18.104.22.168. Make them available to be collected (if requested by us). We reserve the right to make a reasonable charge for this.
2.2.4. Products should be returned in their original condition and undamaged, together with all packaging, labels and other materials that were supplied with them.
2.2.5. When you arrange to return a product to us you must take reasonable care to ensure that it is not damaged in transit and that you use a reputable carrier. Whilst you are in possession of any product which you want to return, you are under a duty to take reasonable care of it.
2.2.6. If you have paid for products in advance, you will be refunded within 30 days of giving the cancellation notice to us.
2.2.7. Without prejudice to your mandatory cancellation right, we reserve the right to claim full payment or exercise any legal remedies we have where products have been made unfit for resale or damaged whilst in your possession or where you refuse or fail to return the relevant products or make them available for collection upon request.
2.3. If you require more information on your cancellation rights, you should contact our customer support team on firstname.lastname@example.org
3. Offer, acknowledgment and acceptance
3.1. Any prices and descriptions referred to on this Site do not constitute an offer and may be withdrawn or updated by us at any time prior to our acceptance of your order (as described below).
3.2. While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all products are in stock when you submit your order. We may have to reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made in relation to the rejected order.
3.3. An order submitted by you constitutes an offer by you to us to purchase products on these Conditions and is subject to us indicating our acceptance. Prior to such acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute our formal acceptance of your order.
3.4. Our acceptance of your order takes effect and your contract with us is concluded at the point where such offer is expressly accepted by us dispatching your order and accepting your credit card or other payment (‘acceptance’).
4. Your representations
4.1. You represent that information provided by you when placing your order is up-to-date, accurate and sufficient for us to complete your order. You also represent that you are over 18 years of age and have legal capacity to enter into a binding contract with us.
4.2. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of account access and/or purchasing products) secure.
4.3. Unless we agree otherwise, any warranties or other undertakings provided by us in relation to products that you purchase are given on the basis that you are acting as a consumer. Products are offered and supplied on this Site for consumption only and are not for resale or distribution. If you are a reseller or distributor you must not use this Site to purchase products and should contact us separately if you wish to make any purchasing enquiries.
4.4. No warranty, commitment or any other obligation should ever be assumed by you on our behalf without our express prior written consent.
5. Price and terms of payment
5.1. Prices payable for products are those in effect at the time of dispatch or delivery, unless we otherwise agree. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to you on our acceptance.
5.2. Prices (unless stated otherwise) will be charged in the currency quoted on the Site.
5.3. To the fullest extent legally permitted, prior to our acceptance of your order we reserve the right to update prices to take into account increases in costs including (without limitation) costs of materials, carriage, labour or imposition of any tax, duty or other levy, or to deal with any variation in exchange rates. We may also correct any mistakes in product descriptions or pricing errors prior to product dispatch. In such event where we amend the product price after you have placed your order, you will have a choice whether to complete your order or not. We will not be liable to fulfil any orders at prices previously quoted in error. If you choose to continue with your order, you acknowledge that the product will be provided in accordance with such revised description or updated price.
5.4. The territories and places that we deliver to are listed on our Site ("territory"). Unless otherwise specified, prices quoted are:
5.4.1. exclusive of the costs of shipping or transport to the agreed place of delivery within the territory (charges for which are stated on the Site or will be quoted separately); and
5.4.2. inclusive of VAT (for sales to UK); and
5.4.3. for non-UK based customers exclusive of local VAT, sales taxes and any other tax or duty which (as applicable) must be added to the price payable;
You agree to pay for shipping or carriage of products as such costs are specified by us and any applicable taxes, customs tariffs, import duties that may apply.
5.5. Payment shall be made prior to delivery and by such methods as are indicated on the Site (and not by any other means unless we have given our prior agreement).
5.6. Unless stated elsewhere in these Conditions or on the Site, payment may be taken in full prior to delivery.
5.7. We will charge credit or debit cards prior to dispatch of the ordered product(s) and may only dispatch the product(s) once relevant funds have cleared. We reserve the right to verify credit or debit card details and carry out such other fraud prevention or credit checks as may be appropriate prior to acceptance or dispatch of your order. We may refuse to complete an order we have reason to believe that card information or other personal details have been supplied fraudulently.
5.8. Where payment is invoiced to you, each invoice shall be due and payable in full within thirty days.
5.9. No counterclaim or set-off may be deducted by you from any payment due without our written consent. We reserve our right to recover the full price payable for the products purchased by you at any time after payment has become due.
5.10. Where applicable, any extension of credit which we grant to you may be changed or withdrawn at any time. Interest shall be chargeable on overdue amounts accruing on a daily basis at the maximum amount permitted under applicable law from the due date for payment until our receipt of the full amount (whether before or after judgement). You shall indemnify us on demand against any out of pocket expenses and professional legal fees incurred in relation to recovery of any overdue amounts.
6.1. If you are made bankrupt or enter into a deed of arrangement with creditors or a court order for winding-up is made against you or you take or suffer any similar action in consequence of debt or we have cause to believe that you are unable to pay your debts as they fall due; or you fail to pay any amount by the due date for payment or breach any of these Conditions then, without prejudice to any of our other rights, we may:
6.1.1. refuse to complete your order and stop any products in transit; and/or
6.1.2. suspend further product deliveries; and/or
6.1.3. by written notice terminate any other contracts between us and you.
7. Delivery and risk
7.1. Delivery timescales/dates given by us on the Site or elsewhere are estimates only. While we endeavour to meet such timescales/dates, we do not undertake to deliver products by a particular date or dates and shall not be liable to you in respect of any delays or other failures in delivery due to factors beyond our reasonable control.
7.2. Delivery shall be to a valid address within the territory as submitted by you and subject to our acceptance as described above ("delivery address"). You must check the delivery address on any email acknowledgement or acceptance that we provide and notify us without delay of any errors or omissions. We reserve the right to charge you for any extra costs we incur arising from you providing an incomplete or inaccurate delivery address.
7.3. If you unreasonably refuse or fail to take delivery of products supplied under these Conditions, any risk of loss or damage to the products shall nonetheless pass to you and without prejudice to any other rights or remedies we have:
7.3.1. we shall be entitled to immediate payment in full for the products and either deliver by whatever means we consider appropriate or store products at your risk;
7.3.2. you shall be liable pay on demand all costs of product storage and any additional costs we incur as a result of such unreasonable refusal or failure to take delivery;
7.3.3. we shall be entitled 30 days after the date of attempted delivery to dispose of products in such manner as we determine and may set off any proceeds of sale against any sums due from you.
7.4. Except to the extent that applicable law provides you with certain rights which we cannot legally limit or exclude, you shall not be entitled to reject delivered products except in accordance with these Conditions or our Return, Refunds and Exchanges Policy as referred to on the Site.
7.5. In cases of partial delivery of a product order, you shall only be liable to pay for the quantity actually delivered.
7.6. Save as otherwise provided in these Conditions, risk of loss of or damage to the products passes to you on delivery or when placed in your possession or the possession of any carrier or transport provided by you, whichever shall occur first.
8. Rejecting an order, damage or loss in transit
8.1. You are responsible for promptly checking your product order upon delivery and verifying that the product(s) is/are in satisfactory condition, in accordance with their description and the order is complete. You may return purchased products in accordance with these Conditions or the Return, Refunds and Exchanges Policy.
8.2. Except as set out here or under the applicable Return, Refunds and Exchanges Policy and subject to any consumer rights you have under applicable law (that cannot be excluded or limited by these Conditions) you shall not be entitled to reject products, except for:
(a) damage to or loss of products or any part or an order in transit (where the order is transported by us or our agents) where this is notified to us promptly on you becoming aware of the same;
(b) defective or faulty products where you have notified us in writing as soon as possible upon such defect or fault becoming apparent.
8.2.1. Where we are notified of shortage in an order, failure to deliver, or any defect in or damage to a product, then we will at our option:
22.214.171.124. (in the case of shortage or non-delivery) make good any such shortage or non-delivery and/or
126.96.36.199. in the case of damage or any defect(s)/fault(s) in the product and in accordance with the applicable returns policy:
replace or repair the product upon you returning the product; or;
refund the price paid in respect of any product(s) found to be damaged, defective or faulty.
8.2.2. Your rights to have a product replaced or repaired or to seek a refund under these Conditions or Return, Refunds and Exchanges Policy may be lost or rendered void where you fail to notify us within a reasonable time of delivery or a defect/fault becoming apparent or where a product is damaged or rendered defective/faulty due to:
188.8.131.52 .normal wear and tear;
184.108.40.206. user negligence;
220.127.116.11. products being mistreated or used other than for their intended purpose; or
18.104.22.168. failure to observe care instructions, notices or warnings provided with the products.
9. Liability limitation
9.1. To the maximum extent legally permitted, our aggregate liability (whether for negligence, breach of contract, misrepresentation (except, if fraudulent) or otherwise) shall in no circumstances exceed the cost of the defective, damaged or undelivered products (determined by net price invoiced/charged to you) and in respect of any single occurrence or series of occurrences we shall not under any circumstances be liable for:
9.1.1. special, punitive, incidental, indirect, or consequential damages; or
9.1.2. loss of income, revenue, profits, contracts, data, goodwill or savings.
9.2. Subject to any express provisions to the contrary set out in these Conditions, all terms, conditions, warranties and representations (express or implied by statute, common law or otherwise) are hereby excluded to the maximum extent legally permitted.
9.3. We do not exclude liability for (1) death or personal injury caused by our negligence (or that of our employees or authorised representatives) or (2) fraud.
9.4. Nothing in these Conditions shall or be construed as limiting or excluding our liability or a manufacturer's, licensor's or supplier's liability to you, where under mandatory laws applicable in your territory, such liability cannot be excluded or limited by contract.
10. Retention of title
10.1. Title to products in any one order shall not pass to you until we have received payment in full of the price of such order (including any interest or other payments due in respect of those products). Until payment has been made in full for any products, you shall have possession of those products as our agent and shall (subject to the provisions of Condition 10.2 below) store the products in such a way as to enable them to be readily identified as our property, and keep proper and accurate records to enable us to distinguish products for which payment has been made in full from those products for which payment is outstanding.
10.2. If you sell any products, to the fullest extent permitted by law, you shall hold (on a fiduciary basis) all proceeds of such sales in trust for us and in a separate account. You undertake immediately upon being so requested by us to assign to us all rights in respect of those proceeds and that separate account and/or all rights and claims which you may have against any customers arising from such sales until payment is made in full as aforesaid and not to assign such rights and claims to any third party without our prior written consent.
10.3. We reserve the right (subject to applicable law) to repossess any products in respect of which payment is overdue or fails and thereafter to re-sell the same and for this purpose, you hereby grant us an irrevocable right and licence to our servants and agents to enter upon your premises during normal business hours. This Condition 10.3 shall continue in force notwithstanding termination of the contract howsoever caused.
11. Third party rights
11.1. You shall indemnify us (and our officers, employees or agents) against any and all liabilities, claims and costs incurred by or made against us (and our officers, employees or agents) as a direct or indirect result of us carrying out work to your specific instructions or specifications which causes an infringement or alleged infringement of any proprietary rights of a third party.
11.2. To the fullest extent permitted by law and save where expressly set out in any license terms appearing on our Site or elsewhere, we shall have no liability to you in the event of the products infringing or being alleged to infringe the proprietary rights of any third party.
12. Site content
12.1. The photographs, graphics, product images, descriptions and other content appearing on this Site (‘Content’) are and shall remain the property of KORA Limited (and its licensors). Such Content is protected by copyright, design rights, trade mark rights and/or other intellectual property rights around the world. You acquire no right, title or interest in such Content and must not copy, publish, distribute, adapt, modify or otherwise use such Content for commercial purposes without our express written permission.
12.2. All Content, product specifications, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the products and do not constitute a warranty or representation by us that the products will conform with the same. In particular, the photographs or images of products on the Site may not correspond to the exact colour and finish of the delivered product due to natural variations in the manufacturing process and the types of product we have in stock at any given time.
13. Consents, customs duties & export
13.1. If any licence or consent of any government or other authority is required for the importation, carriage or use of the products by you, you shall obtain such licence or consent at your own expense and if necessary produce evidence to us on demand. Any additional expenses or charges incurred by us resulting from your failure to do the above shall be met by you.
13.2. Products licensed or sold to you under these Conditions may be subject to export control laws and regulations in the territory or other relevant jurisdiction where you take delivery or use them. You shall be fully responsible for complying with those laws.
13.3. If you order products from outside the UK, you may be subject to customs charges, import duties and taxes, levied when the product reaches your specified destination. Any such additional charges for customs clearance or import duties or taxes (if applicable) must be met by you, since we have no control over what these charges are. You should contact the local customs office in the relevant country where you wish to have the products delivered for further information on customs policies or duties.
14.1. Any notice or other communications in relation to these Conditions should be in writing and sent by hand, pre-paid post, fax or e-mail to the latest address that one party has notified in writing to the other. This will also be the address for service of legal proceedings in the manner prescribed by law. Except as set out elsewhere in these Conditions, such notices or communications (where properly addressed) shall be considered received:
14.1.1. in relation to hand delivery, on the date of delivery at the relevant address (or, if this is not a working day, the first working day after);
14.1.2. if posted, 5 working days after the date of posting;
14.1.3. if by fax, on the date of the transmission as evidenced by a successful transmission report (or, if this is not a working day, the first working day after).
14.1.4. if sent by email, on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of 48 hours after transmission, provided that the sender has not received warning of unsuccessful transmission.
15.1. You cannot assign, transfer, charge or make over or purport to assign, transfer, charge or make over any of your rights under these Conditions.
15.2. We shall not be liable to you nor held in breach of contract for any loss or damage which may be suffered as a direct or indirect result of us being prevented, hindered or delayed in our performance by reason of any circumstances beyond our reasonable control including (but not limited to) any act of god, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power or materials and in such event we may elect to cancel your order and refund any payment you have made in advance.
15.3. You acknowledge that these Conditions supersede and cancel all previous contracts, agreements and arrangements whether oral or written, express or implied, between us. These Conditions prevail over any other terms or conditions of sale or purchase contained in or referred to elsewhere or implied by trade, custom or course of dealing. Any purported terms or conditions to the contrary are hereby excluded to the fullest extent legally permitted. To the fullest extent permitted under applicable law, we reserve the right to modify these Conditions without notice.
15.4. No relaxation, forbearance, delay or indulgence by us in enforcing any of these Conditions shall prejudice or restrict our rights and remedies hereunder.
15.5. No waiver of any of these Conditions shall be effective unless made in writing and signed by us. The waiver of any breach of any Condition shall not be construed as a waiver of any subsequent breach.
15.6. If for any reason we determine or a court of competent jurisdiction finds that any provision or portion of these Conditions is illegal, unenforceable, or invalid under applicable law in a particular jurisdiction:
15.6.1. these Conditions will not be affected in other jurisdictions to the extent that such determination or finding has no application; and
15.6.2. in the relevant jurisdiction, the remainder of these Conditions (to the fullest extent permitted by law) will continue in full force and effect.
16. Covering law and jurisdiction
16.1. Subject to Condition 16.2, the construction validity and performance of these Conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in the event of legal proceedings arising from any dispute. The language of any contract, dispute resolution procedure or any proceedings will be English.
16.2. The above Condition 16.1 shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and/or language and such requirement cannot lawfully be excluded by contract.
It is not possible to obtain a refund for single Items within a bundle. If you require a refund, you will need to return the whole bundle. However, if any piece can be exchanged free of charge according to our free Returns policy. Please email us at email@example.com for any inquiries relating to your bundle order and we will be happy to assist you.